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Shipping and Returns

 

Shipping 

Shipping within Australia

Delivery Costs

Delivery within Australia is FREE if you spend $50.00 or more.

Orders under $50.00 are charged at a very reasonable flat rate of $6.00 across Australia. 

If you need it urgently, for a birthday or a special event, and would prefer express post and/or recorded delivery, we’re more than happy to sort this out for you. Please give us a call on 02 9476 8190 to arrange

Delivery Times

Delivery is normally between 2-5 business days for metro areas and 4-10 business days for regional areas. However we are at the mercy of our postal services, and because of unforeseen circumstances, this cannot be guaranteed. 

No orders are shipped Saturdays, Sundays or Public Holidays. We all need a bit of R&R. 

If you require your order urgently, get in touch and we’ll find out what the best postage method is to meet your needs. We have access to a variety of express and courier services and are happy to discuss these options with you.

International Shipping

Shipping Costs

Shipping is calculated on the weight of your order at checkout. 

Delivery Times

Delivery is via Australia Post and will take approx 2 weeks, dependent on location.

 

Returns

If you are unhappy with your purchase simply return it to us within 14 days in the condition that you received it (including undamaged packaging) and we will happily provide an exchange or refund.

We do not pay for the shipping fee for return of goods. We will pay for shipping of the exchanged item but after the first exchange we then charge for any additional requested exchanges on that same purchase.  

Returns And Exchange Processes

If for any reason you would like to return or exchange your product please pack all items, with your invoice, in a secure carton or better still, reuse the original packaging, and send to:

Mr Sock Returns

4/ 36 Leighton Place
Hornsby NSW 2077

Once we receive your package, we’ll inspect and process the goods within 24 hours and get you your exchange/refund as quickly as possible.  

International exchange 

Unfortunately, international exchanges (other than as a result of a faulty item) will be charged a re-shipping fee. And so if you return your goods for exchange, you agree to payment of these charges. 

Faulty returns

In the unlikely event that you receive an item that is faulty or damaged please contact us within 7 days of delivery. Email us at mail@lafitte.com.au or call us on 02 9476 8190 and we will organise a replacement for you. If an item is faulty and there is no suitable replacement we will be happy to give you a refund.